Refund Policy
Introduction
At RRC Homes, we strive to provide high-quality tiny homes and exceptional customer service. We understand that circumstances may change, and you may need to request a refund. This Refund Policy outlines the conditions and procedures for obtaining a refund.
Refund Eligibility
- Cancellation Period: You may cancel your order and request a refund within 7 days of payment if the tiny home has not yet been built or customized.
- Defective Products: If your tiny home is delivered with defects in materials or workmanship, you may request a refund or replacement within 30 days of delivery.
- Refund Requests: All refund requests must be submitted in writing to contact@rrctinyhomes.com with your order number and a detailed description of the reason for the request.
Non-Refundable Items
- Custom-built tiny homes that have already begun production.
- Third-party appliances and accessories, which are subject to the manufacturer’s return policy.
Refund Process
- Submission: Send your refund request to our customer service team via email within the specified timeframes.
- Review: Our team will review your request and may reach out for additional information or clarification.
- Approval: If your request is approved, we will process your refund within 14 business days. Refunds will be issued to the original payment method.
Changes to This Policy
RRC Homes reserves the right to modify this Refund Policy at any time. Any changes will be communicated through our website.
Contact Us
If you have any questions regarding our refund policy, please contact us at sales@rrctinyhomes.com. We are here to assist you and ensure your satisfaction with your tiny home purchase.
Thank you for choosing RRC Homes!
